trying to get us set up with AT&T DSL and wireless. I got the modem and router talking (by buying a new router, and also by resetting the modem to bridge mode which required a call). I activated our temporary phones. I looked and called around to find out about buying iphones vs ipod touches. I canceled our Comcast service. I did a few other things, but the majority of the day was spent getting the new services set up, everything but the number porting since I didn’t want to leave Nathan phoneless and on his own. Nathan wanted to hang out with Adam and Aaron, but I asked him to come home so we could go to the store, order our iphones, and get our temporary phones set up with the proper numbers. We set out to the AT&T store only to find that that one was closed. We stopped at Adam and Aaron’s, but they weren’t home, so I took the time to start the porting process. Only it turns out, you can’t have a 404 and an 865 number on the same family plan! WTF! I’ve been doing just that at Verizon for the past 2 years. It’s something about different markets, blah blah blah. Why didn’t this come up 2 weeks ago when I started this whole process?! Why is it now, at the very end, when all I have to do is get these 3 numbers ported and then wait for our iphones to come in? It’s just ridiculous. Nathan is annoyed because we didn’t wait at Adam and Aaron’s but instead went to the AT&T store (which I honestly didn’t insist we do. I just commented that I thought it would be easier to talk to a person. I’d already given up on getting to the store before closing.) Nathan thinks we should have just waited until the iphones came out because then we’d have them and everything would be dandy. Of course, that was before we found out about this “markets” bull. I’m so irritated. I have dealt with people on the phone all day. I’m so tired of it. I have so much other stuff to do this week, but instead of doing my office stuff today like my calendar says I’m supposed to, I spent it on the phone with customer service of one kind or another. It sucks. I’m not a person who actively dislikes change, but they make it so damn hard! I mean, these people are saying “we don’t want your money. DSL, 3 phone lines, and 2 iphones? Pshaw, that’s just chicken feed. We don’t need another silly customer taking up our time and bandwidth.” They actually refused to take cash for an iphone Adam tried to buy. It’s a crock. Where’s my damn cave? I’m ready to move in.
Just as an update:
Justin at the Knoxville Center Mall AT&T store saved the day! We put everything under the business name and life is good! He deserves the cell phone Nobel prize for figuring out the system.
